Introduction
These Terms of Service apply to your use of www.knottywallrack.com and the purchase of products through the site. By accessing this website or placing an order, you agree to be bound by these Terms of Service. We operate under a Direct-to-Consumer (DTC) model and ensure strict compliance with applicable consumer protection regulations.
Company Information
Brand Name: Knottywallrack
Address: Römeräcker 9 Raum G 106, 76351, Linkenheim-Hochstetten
Phone: +49 7247 3981253
Email: wooden@knottywallrack.com
Warehouse Address:
Römeräcker 9 Raum G 106, 76351, Linkenheim-Hochstetten
This website offers a range of proprietary wooden wall-mounted racks and related home storage products. All product descriptions, dimensions, and original visual assets (including images and website content) are our intellectual property and are intended to assist customers in making informed purchasing decisions. Due to the natural characteristics of wood and variations in display devices, products may exhibit slight differences in color, grain, texture, or appearance.
Orders:
Orders are considered submitted once payment has been successfully processed and an order confirmation has been issued. All orders are processed directly through our internal inventory system. We reserve the right to refuse or cancel orders in cases where legal requirements apply, errors in product information occur, or special circumstances prevent order fulfillment. If an order cannot be fulfilled after payment has been received, we will issue a refund promptly.
Pricing and Payment
All prices displayed on the website are shown in the currency selected at the time of purchase. To ensure a seamless shopping experience for our European customers, all displayed prices include applicable Value Added Tax (VAT). We utilize a Delivered Duty Paid (DDP) model, meaning no hidden customs duties or additional fees are required upon delivery. Customers are responsible for providing accurate billing addresses and contact information when placing an order.
Order Processing
Orders are typically processed directly from our own inventory within 1–3 business days of successful payment confirmation. Processing times may be slightly extended during periods of high order volume, public holidays, or due to circumstances beyond our reasonable operational control.
Shipping and Delivery
To ensure product quality, all orders are shipped directly from our in-house warehouse in Berlin, Germany. Orders are delivered via reputable courier services, including DHL, FedEx, UPS Priority, or other equivalent providers. Delivery is expected within 3–7 business days after shipment.
Customers will receive email tracking updates at various stages of the delivery process—including shipment from our Berlin warehouse, carrier processing, and local delivery—sent to the email address provided at checkout. Delivery times are estimates only; actual delivery times may vary based on the destination, carrier operations, weather conditions, or other factors beyond our normal operational control.
Transfer of Risk and Liability
For orders delivered to consumers within the applicable jurisdiction, the risk of loss or damage to the goods remains with the seller until the goods are physically received by the customer or a recipient designated by the customer. Risk does not transfer immediately upon handover to the carrier. This clause shall be interpreted in accordance with applicable EU and German consumer protection laws.
Delayed, Lost, or Undelivered Orders
If an order exceeds the standard delivery timeframe, the customer should contact customer support using the contact details provided on this website. We will initiate an investigation with the relevant carrier. After reviewing available information and the carrier’s findings, we will provide an appropriate solution, which may include:
Replacing the affected order; or
Issuing a full refund for the affected order.
The specific solution will depend on the circumstances of the individual case and the carrier’s findings.
Right of Return
In accordance with the EU Consumer Rights Directive, consumers residing in jurisdictions where the right of return applies may return goods without providing a reason within 14 calendar days of receipt. To exercise this right, the customer must notify customer support via email before the return period expires. Returned goods must be in substantially the same condition as when received and include all components originally supplied with the order; they should be shipped back to our warehouse in Berlin. Refunds will be processed after the returned items have been received and inspected. These terms do not limit any mandatory rights under applicable consumer protection laws.
Damaged or Defective Items
If items arrive damaged, defective, or significantly different from what was ordered, the customer should contact customer service within a reasonable time after receipt. Customer service may request photos showing the condition of the items and their packaging. If the submitted information confirms the damage or defect, we will provide an appropriate remedy, including:
a replacement; or
a full refund.
For verified damaged or defective items, the return of the damaged item is generally not required unless further inspection is necessary.
Returns
In addition to rights regarding damaged, defective, or incorrectly shipped items, return requests will be processed in accordance with the withdrawal provisions described in these terms and any applicable return policies published on the website. It is the customer’s responsibility to ensure that returned items are properly packaged for shipment back to our warehouse in Berlin.
Customer Responsibilities
Customers are responsible for:
providing accurate order information;
providing a valid delivery address;
monitoring shipment tracking information received via email;
carefully reading product details before purchase. We are not liable for delays or issues resulting from
inaccurate information provided at checkout.
Limitation of Liability
Nothing in these terms excludes or limits liability where prohibited by applicable law. To the fullest extent permitted by law, liability related to any order shall not exceed the amount paid by the customer for the relevant product(s).
Governing Law
These terms shall be governed by and construed in accordance with the laws of Germany, without prejudice to any mandatory consumer rights under the laws of the customer’s country of residence, where such protection is required by law.
Contact Information
Company: YUDA HOME FURNISHING GmbH
Address: Römeräcker 9 Raum G 106, 76351, Linkenheim-Hochstetten
Phone: +49 7247 3981253
Email: wooden@knottywallrack.com