Introduction
This Privacy Policy explains how Knottywallrack (hereinafter “we”) collects, uses, stores, and processes personal information when users visit www.knottywallrack.com, place orders, contact us, or otherwise interact with our website.
We are committed to handling personal information in strict accordance with applicable data protection and privacy laws (including the General Data Protection Regulation, or GDPR). By using this website, you acknowledge that you have read and agreed to the terms outlined in this Privacy Policy.
Data Controller
Under applicable data protection laws, the data controller is:
Knottywallrack
Company: YUDA HOME FURNISHING GmbH
Address: Römeräcker 9 Raum G 106, 76351, Linkenheim-Hochstetten
Phone: +49 7247 3981253
Email: wooden@knottywallrack.com
Information We Collect
We may collect the following categories of information:
Information you provide:
Name
Billing address
Shipping address
Email address
Phone number
Order details
Information submitted via email or contact forms
Automatically collected information:
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Website usage information
Date and time of access
Pages visited
How We Use Personal Information
We process personal information only based on appropriate legal grounds permitted by applicable law (such as contract fulfillment, compliance with legal obligations, or our legitimate business interests). We process information for the following purposes:
Processing and managing orders directly through our internal systems
Providing customer support and responding to inquiries
Managing payments and transaction records
Shipping and delivering purchased products from our registered warehouses
Preventing illegal or fraudulent activities
Fulfilling legal and regulatory obligations
Improving website functionality and user experience
Payment Processing:
Payments made through this website are securely processed by Stripe. When submitting a payment, Stripe may collect and process relevant payment information in accordance with its own privacy policy, strict security standards, and legal obligations. For more information on how Stripe processes personal data, users can visit Stripe’s official website to review their privacy policy. We do not store full payment card details within our website systems.
Information Sharing:
As a direct-to-consumer brand, we manage our own inventory. Personal information is shared with the following parties only when reasonably necessary:
Secure payment processing providers (e.g., Stripe)
Logistics partners who facilitate direct shipping from our warehouses
Website hosting and IT service providers
Professional advisors and public authorities, where required by law or necessary for professional advice
We share information only to the extent necessary for legitimate business, contractual, or legal purposes. We never sell personal information to third parties.
International Data Transfers
As a company headquartered in Germany, we prioritize processing data within the European Economic Area (EEA). In exceptional cases where personal information must be transferred outside the EEA (e.g., to secure server hosting facilities or international payment gateways), we conduct such transfers in strict compliance with applicable GDPR requirements and recognized data transfer mechanisms (such as Standard Contractual Clauses) to ensure your data remains protected at all times.
Data Retention
Personal information is retained only for the period necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods may vary based on legal, accounting, tax, regulatory, and operational requirements. General practices are as follows:
Order and transaction records may be retained for up to ten (10) years in accordance with applicable accounting and tax regulations.
Customer service correspondence may be retained for up to six (6) years.
Website analytics records are retained only for the period reasonably necessary for operational and analytical purposes.
Information that is no longer needed may be deleted, anonymized, or otherwise removed from active systems. If applicable law requires a longer retention period, the information may be retained for the duration mandated by law.
Your Rights
Depending on applicable law, individuals may have the following rights:
To request access to personal information
To request the correction of inaccurate information
To request the deletion of personal information
To request a restriction on processing
To object to certain processing activities
To request data portability, where applicable.
To withdraw consent, if processing is based on consent.
You may submit requests using the contact information provided in this Privacy Policy.
Cookies and Similar Technologies: This website may use cookies and similar technologies to support website functionality, performance, and user experience. Users can manage cookie preferences through their browser settings.
Children’s Privacy: This website is intended for use by individuals who possess full legal capacity and are able to enter into legally binding transactions in accordance with applicable law. We do not collect personal information from children in violation of applicable laws.
Data Protection Inquiries: For any questions regarding this Privacy Policy or the processing of personal information, please contact:
Company: YUDA HOME FURNISHING GmbH
Address: Römeräcker 9 Raum G 106, 76351, Linkenheim-Hochstetten
Phone: +49 7247 3981253
Email: wooden@knottywallrack.com
Changes to the Privacy Policy: This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes. The latest version will be published on this website along with the corresponding revision date.